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Foreign Orders

There are NO EXCEPTIONS to this policy.


Because foreign orders contain more risk, we will only process/consider your order under the following conditions:

Payment is limited to:

*** For Canada we usually accept all credit card types but we ask that you provide the phone # for the issuing bank. (we can look it up but it will save us 5-15 mins) its located on the back of your cc. PLease DO NOT give us any user codes or passwords!! 

For NON-Canada and NON-USA we require:

A. American Express CC (must have been issued by AmEx company directly and not by some bank)

(Billing AND Shipping addresses MUST be the same and on file and verifiable with the credit card company)

B.  Western Union Money Order(MUST be infunds)

Shipping as you know is more money than shown.......

 

www.westernunion.com this is therewebsite, here you can find the location closest to you

 

BEFORE SENDING MONEY......

1. VERIFY BY PHONE OR EMAIL THAT WE HAVE ALL ITEMS IN STOCK AND ARE SETTING THEM ASIDE

2. WAIT FOR US TO QUOTE YOU A FINAL SHIPPING AMOUNT AND FINAL TOTAL

 

3. THEN, PLEASE SEND FUNDS

 

*** make sure youask Western Union to lock in the exchange rate.. (they do it free)

but you have to ask else the correct amount will not arrive and you might have to send more

or you might wind up sending more than required if the exchange rate changes...

 

RONALD L. BUCELL  

5300 SADDLEBACK COURT

LADY LAKE, FL 32159

 

TELEPHONE 352-430-3535

 

4. then call or email us with the

MCTN MONEY CONTROL TRANSFER NUMBER

 

- WE REQUIRE THIS TO PICK UP A CHECK PAYMENT HERE LOCALLY...

 

5. THEN WITHIN 1-2 DAYS WE SHIP YOUR ITEM EXPRESS AND E/M YOU THE TRACKING #..

 

-- TYPICALLY EXPRESS TRANSIT TIME IS QUOTED BY USPS AS 3-10 BUSINESS DAYS...

-- UNFORTUNATELY WE CAN NOT CONTROL ANY CUSTOMS DELAYS...ETC..

 

*** ALSO NOTE WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS TAXES OR DUTIES...

 

.

Simple Alternative...(For NON-Canada & NON-USA)

If you have friends or relatives in the U.S., have them place the order using their credit card (Visa, MC, Amex, Discover), using their U.S. billing and shipping address (must be the same and on file and verifiable with the credit card company). Then we can ship to them usually the same or next day. You are then free to make shipment and payment arrangements with the person receiving your order. The good news is, shipping in thewill be substantially less.

*All shipping rates are estimates and may be subject to fuel or othersurcharges or changes w/o notice. =============================================================================================================

Customers both domestic and foreign, but especially foreign need to understand, that The Tennis Spot's shipping responsibility is to merely and limited to, correctly address address/label & mail with the shipping company, the package according to customers online order / shipping information, or by written instructions that the customer has provided. It is the customers sole responsibility at this point to followup with the shipping company to make sure that a delivery is not missed, delayed(held up), returned for any and all reason(s) including but not limited to the following: ( incorrect or missing address information, failure to respond or comply to any notices or delivery communication(s) or attempts, or failure to comply with any customs formalities including, taxes, duties and paperwork that may be required in order for the delivery to take place. Some formalities may include you going to your local post office (or delivery company address) or a designated place where customs, taxes and duties must be paid before the package is released or before the package is delivered to you, and in some (but not all) instances they may come to your delivery address to collect such fees. It is the customers sole responsibility to baby-sit, micro manage all steps of the delivery including to find out and comply with any requests, and or fees that may be required in a timely fashion. All sales are final. Our only responsibility is to correctly address the package (as described above) and in the case of international customers we fill out and address the "CUSTOMS DECLARATION DISPATCH NOTE CP 72" also currently known as PS FORM 2976-A-EMI. THIS FORM IS THE POST OFFICES COMBINED FORM FOR SHIPPING INFORMATION & CUSTOMS DECLARATION. ALL CUSTOMERS ALSO RECEIVE WITH THERE PACKAGE A COPY OF THEIR BILL. All packages are sent fully insured unless you have requested in writting for the package to be insured for a lesser amt. This insurance covers loss or damage at the discretion of the shipping company. Should a loss or damage occur, the customer must wait for the loss to be approved by the shipping company and for a claim check to received from the shipping company. Customer is required to assist in a timely fashion with any claims paperwork that might be required. If any package(s) are not received or are returned to us, Other than damage or loss (verified and approved by the shipping company) or other than if we THETENNISSPOT INCORRECTLY ADDRESSED THE PACKAGE (according to customers shipping address) then you the cusomer are responsible for for any and all costs including but not limited to the following: - the higher of, our out of pocket delivery attempt expense to you or the invoice shipping/delivery charge - any and all return shipping fees (should the package be returned to us) - any and all re-delivery fees should you be will to have the package delivered to you - and should you not be willing to have the package redelivered to you then a minium restock fee of 50% will apply ------------------------------------------------------------------------------------------------------------------ Your invoice amount is charged at the time of your order. We do not ship COD, nor do we defer billing you contingent upopn delivery since there are many reasons that you may not receive your order which are beyond our control and which are directly attributable to your accurate & timely actions or lack there of. Therefore we beg and plead with all customers to double, triple check their information and that you the customer must baby-sit and micro manage the delivery (once we have sent it) in order that it is received timely and so that it is not retured for any reason(s).
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